| Class | Description |
|---|---|
| AbstractDeskCmd<T> |
An abstract base class for desk and ticket related commands.
|
| AbstractTicketCmd<T> |
An abstract base class for ticket based commands.
|
| HandleUnassignedTicketMessageCmd |
Handle new inbound message within an unassigned ticket.
|
| InitializeTicketConversationCmd |
Initializes a newly created ticket conversation as a child of a desk conversation.
|
| StartTicketConversationCmd |
Starts a new ticket conversation as part of a desk conversation.
|
| SwitchToDeskTeamCmd |
Removes the current assignee of a ticket conversation and assigns it back to the desk team.
|
| SwitchToDeskTeamMemberCmd |
Switches the assignee of a ticket converrsation to a member of the desk team.
|