Interface SlaDefinitionModel
- All Known Implementing Classes:
BaseSlaDefinitionModel
public interface SlaDefinitionModel
-
Field Summary
Modifier and TypeFieldDescriptionstatic final String
static final String
static final String
static final String
static final String
static final String
static final String
static final String
static final String
static final String
static final String
static final String
static final String
static final String
static final String
static final String
static final String
static final String
static final String
static final String
-
Method Summary
Modifier and TypeMethodDescriptionint
Returns the optional description of this SLA definition, describing where and how it might be used.int
getKey()
Returns the business key usually used to reference or lookup a SLA definition regardless of its version.getName()
Returns the name of this SLA definition.boolean
-
Field Details
-
UNIT_SECOND
- See Also:
-
UNIT_MINUTE
- See Also:
-
UNIT_HOUR
- See Also:
-
UNIT_DAY
- See Also:
-
CALENDAR_TYPE_24_7
- See Also:
-
CALENDAR_TYPE_WORKING_WEEK
- See Also:
-
WORKING_WEEK_STANDARD
- See Also:
-
WORKING_WEEK_EXTENDED
- See Also:
-
WORKING_WEEK_PLUS
- See Also:
-
WORKING_WEEK_PLUS_EXTENDED
- See Also:
-
WORKING_WEEK_SUNDAY
- See Also:
-
WORKING_WEEK_SUNDAY_EXTENDED
- See Also:
-
ACTION_PRIORITY
- See Also:
-
ACTION_ASSIGNMENT
- See Also:
-
ACTION_EMAIL
- See Also:
-
ACTION_EXPRESSION
- See Also:
-
ACTION_VARIABLE
- See Also:
-
ACTION_START_PROCESS
- See Also:
-
ACTION_START_CASE
- See Also:
-
ACTION_SENDCONVERSATIONMESSAGE
- See Also:
-
-
Method Details
-
getKey
String getKey()Returns the business key usually used to reference or lookup a SLA definition regardless of its version. -
getName
String getName()Returns the name of this SLA definition. -
getDescription
String getDescription()Returns the optional description of this SLA definition, describing where and how it might be used. -
getBusinessCalendarType
String getBusinessCalendarType() -
getBusinessCalendarValue
String getBusinessCalendarValue() -
getSlaType
String getSlaType() -
getCompletionDueDateValue
int getCompletionDueDateValue() -
getCompletionDueDateTimeUnit
String getCompletionDueDateTimeUnit() -
getInProgressStartDueDateValue
int getInProgressStartDueDateValue() -
getInProgressStartDueDateTimeUnit
String getInProgressStartDueDateTimeUnit() -
getInitializationDefinitions
List<InitializationDefinition> getInitializationDefinitions() -
getEscalationDefinitions
List<EscalationDefinition> getEscalationDefinitions() -
isSuspendAllowed
boolean isSuspendAllowed() -
getSuspendAllowedRoles
-
getSuspendTimeLimitConfig
SuspendConfigDefinition getSuspendTimeLimitConfig()
-