Package com.flowable.engage.engine.impl.desk.cmd

Class HandleUnassignedTicketMessageCmd

java.lang.Object

com.flowable.engage.engine.impl.desk.cmd.AbstractDeskCmd<Void>

com.flowable.engage.engine.impl.desk.cmd.AbstractTicketCmd<Void>

com.flowable.engage.engine.impl.desk.cmd.HandleUnassignedTicketMessageCmd

All Implemented Interfaces:

org.flowable.common.engine.impl.interceptor.Command<Void>

public class HandleUnassignedTicketMessageCmd
extends AbstractTicketCmd<Void>

Handle new inbound message within an unassigned ticket.

Author:

Micha Kiener

Field Summary

Fields

Modifier and Type	Field	Description
protected final Message	message

Fields inherited from class com.flowable.engage.engine.impl.desk.cmd.AbstractTicketCmd

deskConversationId, digitalAssistantUserId, isNewTicket, ticketConversationId

Fields inherited from class com.flowable.engage.engine.impl.desk.cmd.AbstractDeskCmd

SPLITTING_CHARS

Constructor Summary

Constructors

Constructor	Description
HandleUnassignedTicketMessageCmd(String deskConversationId, String ticketConversationId, String chatBotUserId, Message message)

Method Summary

Modifier and Type	Method	Description
Void	execute(org.flowable.common.engine.impl.interceptor.CommandContext commandContext)

Methods inherited from class com.flowable.engage.engine.impl.desk.cmd.AbstractTicketCmd

createAndInitializeTicketPayload, getDeskConversation, getDeskConversationId, getDigitalAssistantUserId, getTicketConversation, getTicketConversationId, getUserDisplayName, isNewTicket, removeStickyMessages

Methods inherited from class com.flowable.engage.engine.impl.desk.cmd.AbstractDeskCmd

extractWordsWithMaxSize, getConversationParticipants, getConversationService, getDeskService, getIdentityService, getMessageService, isSplittingChar

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Details

message

protected final Message message

Constructor Details

HandleUnassignedTicketMessageCmd

public HandleUnassignedTicketMessageCmd(String deskConversationId,
 String ticketConversationId,
 String chatBotUserId,
 Message message)

Method Details

execute

public Void execute(org.flowable.common.engine.impl.interceptor.CommandContext commandContext)