java.lang.Object

com.flowable.engage.engine.impl.desk.cmd.AbstractDeskCmd<T>

com.flowable.engage.engine.impl.desk.cmd.AbstractTicketCmd<T>

All Implemented Interfaces:: org.flowable.common.engine.impl.interceptor.Command<T>

Direct Known Subclasses:: HandleUnassignedTicketMessageCmd, InitializeTicketConversationCmd, SwitchToDeskTeamCmd, SwitchToDeskTeamMemberCmd

public abstract class AbstractTicketCmd<T>
extends AbstractDeskCmd<T>

An abstract base class for ticket based commands.

Author:: Micha Kiener

Field Summary

Fields
Modifier and Type	Field	Description
`protected java.lang.String`	`deskConversationId`
`protected java.lang.String`	`digitalAssistantUserId`
`protected boolean`	`isNewTicket`
`protected java.lang.String`	`ticketConversationId`

Fields inherited from class com.flowable.engage.engine.impl.desk.cmd.AbstractDeskCmd

SPLITTING_CHARS

Constructor Summary

Constructors
Modifier	Constructor	Description
`protected`	`AbstractTicketCmd(java.lang.String deskConversationId, java.lang.String ticketConversationId, java.lang.String digitalAssistantUserId, boolean isNewTicket)`

Method Summary

Modifier and Type	Method	Description
`protected java.util.Map<java.lang.String,java.lang.Object>`	`createAndInitializeTicketPayload(org.flowable.common.engine.impl.interceptor.CommandContext commandContext)`
`Conversation`	`getDeskConversation(org.flowable.common.engine.impl.interceptor.CommandContext commandContext)`
`java.lang.String`	`getDeskConversationId()`
`java.lang.String`	`getDigitalAssistantUserId()`
`Conversation`	`getTicketConversation(org.flowable.common.engine.impl.interceptor.CommandContext commandContext)`
`java.lang.String`	`getTicketConversationId()`
`protected java.lang.String`	`getUserDisplayName(java.lang.String userId, java.lang.String tenantId, org.flowable.common.engine.impl.interceptor.CommandContext commandContext)`
`boolean`	`isNewTicket()`
`protected void`	`removeStickyMessages(java.lang.String conversationId, java.lang.String userId, org.flowable.common.engine.impl.interceptor.CommandContext commandContext)`	Removes sticky messages of the given conversation, optionally only, if private and recipient is the given user.

Methods inherited from class com.flowable.engage.engine.impl.desk.cmd.AbstractDeskCmd

extractWordsWithMaxSize, getConversationParticipants, getConversationService, getDeskService, getIdentityService, getMessageService, isSplittingChar

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Methods inherited from interface org.flowable.common.engine.impl.interceptor.Command

execute

Field Details
- deskConversationId
  
  protected final java.lang.String deskConversationId
- ticketConversationId
  
  protected final java.lang.String ticketConversationId
- digitalAssistantUserId
  
  protected final java.lang.String digitalAssistantUserId
- isNewTicket
  
  protected final boolean isNewTicket
Constructor Details
- AbstractTicketCmd
  
  protected AbstractTicketCmd(java.lang.String deskConversationId, java.lang.String ticketConversationId, java.lang.String digitalAssistantUserId, boolean isNewTicket)
Method Details
- createAndInitializeTicketPayload
  
  protected java.util.Map<java.lang.String,java.lang.Object> createAndInitializeTicketPayload(org.flowable.common.engine.impl.interceptor.CommandContext commandContext)
- removeStickyMessages
  
  protected void removeStickyMessages(java.lang.String conversationId, java.lang.String userId, org.flowable.common.engine.impl.interceptor.CommandContext commandContext)
  
  Removes sticky messages of the given conversation, optionally only, if private and recipient is the given user.
  
  Parameters:
  
  conversationId - the id of the conversation to remove sticky messages
  
  userId - the optional if of the recipient to remove its private messages
  
  commandContext - the command context under which to run this function
- getUserDisplayName
  
  protected java.lang.String getUserDisplayName(java.lang.String userId, java.lang.String tenantId, org.flowable.common.engine.impl.interceptor.CommandContext commandContext)
- getDeskConversationId
  
  public java.lang.String getDeskConversationId()
- getTicketConversationId
  
  public java.lang.String getTicketConversationId()
- getDigitalAssistantUserId
  
  public java.lang.String getDigitalAssistantUserId()
- getDeskConversation
  
  public Conversation getDeskConversation(org.flowable.common.engine.impl.interceptor.CommandContext commandContext)
- getTicketConversation
  
  public Conversation getTicketConversation(org.flowable.common.engine.impl.interceptor.CommandContext commandContext)
- isNewTicket
  
  public boolean isNewTicket()

Class AbstractTicketCmd<T>