Package com.flowable.engage.engine.impl.desk.cmd

Class AbstractTicketCmd<T>

java.lang.Object

com.flowable.engage.engine.impl.desk.cmd.AbstractDeskCmd<T>

com.flowable.engage.engine.impl.desk.cmd.AbstractTicketCmd<T>

All Implemented Interfaces:

Command<T>

Direct Known Subclasses:

HandleUnassignedTicketMessageCmd, InitializeTicketConversationCmd, SwitchToDeskTeamCmd, SwitchToDeskTeamMemberCmd

public abstract class AbstractTicketCmd<T>
extends AbstractDeskCmd<T>

An abstract base class for ticket based commands.

Author:

Micha Kiener

Field Summary

Fields

Modifier and Type	Field	Description
protected String	deskConversationId
protected String	digitalAssistantUserId
protected boolean	isNewTicket
protected String	ticketConversationId

Fields inherited from class com.flowable.engage.engine.impl.desk.cmd.AbstractDeskCmd

SPLITTING_CHARS

Constructor Summary

Constructors

Modifier	Constructor	Description
protected	AbstractTicketCmd(String deskConversationId, String ticketConversationId, String digitalAssistantUserId, boolean isNewTicket)

Method Summary

Modifier and Type	Method	Description
protected Map<String,Object>	createAndInitializeTicketPayload(CommandContext commandContext)
Conversation	getDeskConversation(CommandContext commandContext)
String	getDeskConversationId()
String	getDigitalAssistantUserId()
Conversation	getTicketConversation(CommandContext commandContext)
String	getTicketConversationId()
protected String	getUserDisplayName(String userId, String tenantId, CommandContext commandContext)
boolean	isNewTicket()
protected void	removeStickyMessages(String conversationId, String userId, CommandContext commandContext)	Removes sticky messages of the given conversation, optionally only, if private and recipient is the given user.

Methods inherited from class com.flowable.engage.engine.impl.desk.cmd.AbstractDeskCmd

extractWordsWithMaxSize, getConversationParticipants, getConversationService, getDeskService, getIdentityService, getMessageService, isSplittingChar

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Methods inherited from interface org.flowable.common.engine.impl.interceptor.Command

execute

Field Detail

deskConversationId

protected final String deskConversationId

ticketConversationId

protected final String ticketConversationId

digitalAssistantUserId

protected final String digitalAssistantUserId

isNewTicket

protected final boolean isNewTicket

Constructor Detail

AbstractTicketCmd

protected AbstractTicketCmd(String deskConversationId,
                            String ticketConversationId,
                            String digitalAssistantUserId,
                            boolean isNewTicket)

Method Detail

createAndInitializeTicketPayload

protected Map<String,Object> createAndInitializeTicketPayload(CommandContext commandContext)

removeStickyMessages

protected void removeStickyMessages(String conversationId,
                                    String userId,
                                    CommandContext commandContext)

Removes sticky messages of the given conversation, optionally only, if private and recipient is the given user.

Parameters:

conversationId - the id of the conversation to remove sticky messages

userId - the optional if of the recipient to remove its private messages

commandContext - the command context under which to run this function

getUserDisplayName

protected String getUserDisplayName(String userId,
                                    String tenantId,
                                    CommandContext commandContext)

getDeskConversationId

public String getDeskConversationId()

getTicketConversationId

public String getTicketConversationId()

getDigitalAssistantUserId

public String getDigitalAssistantUserId()

getDeskConversation

public Conversation getDeskConversation(CommandContext commandContext)

getTicketConversation

public Conversation getTicketConversation(CommandContext commandContext)

isNewTicket

public boolean isNewTicket()