Package com.flowable.engage.engine.impl.desk.bot

Class DeskManagementBot

java.lang.Object

com.flowable.engage.engine.impl.desk.bot.DeskManagementBot

All Implemented Interfaces:

BotService

public class DeskManagementBot
extends Object
implements BotService

A service bot managing desk and ticket conversations.

Author:

Micha Kiener

Field Summary

Fields

Modifier and Type	Field	Description
protected ConversationPermissionService	conversationPermissionService
protected ConversationService	conversationService
protected DeskService	deskService
protected PlatformIdentityService	identityService
protected MessageService	messageService
protected UserDefinitionService	userDefinitionService

Constructor Summary

Constructors

Constructor	Description
DeskManagementBot(ConversationService conversationService, ConversationPermissionService conversationPermissionService, MessageService messageService, PlatformIdentityService identityService, UserDefinitionService userDefinitionService, DeskService deskService)

Method Summary

Modifier and Type	Method	Description
String	getDescription()
String	getKey()
String	getName()
protected void	handleAssignTicketAction(String conversationId, String currentUserId, Map<String,Object> payload)
protected void	handleCreateNewTicketAction(String conversationId, String currentUserId, Map<String,Object> payload)
protected void	handleRemoveDeskMemberFromTicketAction(String conversationId, String currentUserId, Map<String,Object> payload)
BotActionResult	invokeBot(HistoricActionInstance actionInstance, ActionDefinition actionDefinition, Map<String,Object> payload)

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Detail

conversationService

protected final ConversationService conversationService

conversationPermissionService

protected final ConversationPermissionService conversationPermissionService

messageService

protected final MessageService messageService

identityService

protected final PlatformIdentityService identityService

userDefinitionService

protected final UserDefinitionService userDefinitionService

deskService

protected final DeskService deskService

Constructor Detail

DeskManagementBot

public DeskManagementBot(ConversationService conversationService,
                         ConversationPermissionService conversationPermissionService,
                         MessageService messageService,
                         PlatformIdentityService identityService,
                         UserDefinitionService userDefinitionService,
                         DeskService deskService)

Method Detail

getKey

public String getKey()

Specified by:

getKey in interface BotService

getName

public String getName()

Specified by:

getName in interface BotService

getDescription

public String getDescription()

Specified by:

getDescription in interface BotService

invokeBot

public BotActionResult invokeBot(HistoricActionInstance actionInstance,
                                 ActionDefinition actionDefinition,
                                 Map<String,Object> payload)

Specified by:

invokeBot in interface BotService

handleCreateNewTicketAction

protected void handleCreateNewTicketAction(String conversationId,
                                           String currentUserId,
                                           Map<String,Object> payload)

handleAssignTicketAction

protected void handleAssignTicketAction(String conversationId,
                                        String currentUserId,
                                        Map<String,Object> payload)

handleRemoveDeskMemberFromTicketAction

protected void handleRemoveDeskMemberFromTicketAction(String conversationId,
                                                      String currentUserId,
                                                      Map<String,Object> payload)